Craft a customer journey that is engaging, effective, impactful, & relevant
When building businesses, there’s just one rule – ‘Happier the customer. Better the business.’ So, when it comes to customer interaction with a brand, leaving a lasting impact with communication that is customised & personalised to each specific customer gives the business a chance to achieve its goals faster & more efficiently.
With engageX CPaaS you can craft versatile communications thorough multi-channels such as voice, videos & messaging. It is your one chance to consolidate marketing, customer service, & operations under one secure, unified platform.
Reach out to your customers in real-time though simple yet personalised marketing messages via SMS & in-app messages.
Engage with your customers in the channel of their choice to solve queries or personalised marking communication.
Strengthen your communication through automated voice IVRs or reach out to more customers with voice broadcasting.
Use video applications & tools for face-to-face engagement between your agents & customers.
Introduce automated virtual agents & chatbots that will enhance your customers’ responses & reduce operational time by handling standard customer queries & transactions.
Authenticate your customers & secure all transactions by verifying identity through two-factor authentication.
Boosted to the power of X
Seamlessly integrates with your native applications to address multiple use cases across industries.
Combines multiple features & products to create workflows best suited to your requirement.
Customised messaging workflows built with our experts to meet your business communication goals.
Enabling digital transformation with local Azure data centres, supporting data residency, security, & agility needs of the region.
Adopt a cloud communication strategy that delivers a great user-experience & higher engagement through advanced functionalities.
Co-create with our experts a relevant, personalised customer communication strategy to engage your customers at the right time on their preferred channels.
Embrace change as our digital transformation industry experts & innovation across Cloud & Edge help you build a better tomorrow.